RETURN & REFUND POLICY

Last Updated: 06/06/2026 13:16

RETURN & REFUND POLICY

Last Updated: [Insert Date]

At Lena, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.

  • Be in their original condition with all tags attached.

  • Be returned in the original packaging whenever possible.

  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale or clearance items.

  • Gift cards.

  • Personalized or custom-made products.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Intimate apparel or other products that cannot be returned for hygiene reasons, where applicable by law.

How to Start a Return

To initiate a return, please contact our Customer Support team at:

Email: contact@wearlena.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

If your return is approved, we will provide return instructions.

Please do not send items back without prior authorization.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@wearlena.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will evaluate your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must follow our standard return process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Lena

Website: wearlena.com

Email: contact@wearlena.com